Privacy Policy

Last updated: 26th September 2024

Welcome to Messy Minds, a consulting service dedicated to supporting individuals with Attention Deficit Disorder (ADD). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, book consultations, or engage with our services.

1. Who We Are

Messy Minds ("we," "us," or "our") is a consulting service based in the United Kingdom, aimed at providing support and guidance to individuals with ADD. Our website address is [your website URL].

2. What Data We Collect

We collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and any other details you provide when contacting us or booking a consultation.
Consultation Details: Information you share during consultations, including any personal experiences, challenges, or preferences relevant to your ADD management.
Website Usage Data: Information about your use of our website, including IP address, browser type, and pages accessed, collected through cookies or similar technologies.

3. How We Use Your Data

We use your data for the following purposes:

To provide our consulting services and respond to your inquiries.
To manage bookings and communicate with you regarding your appointments.
To improve our website and services based on usage data and feedback.
To comply with legal obligations, such as record-keeping requirements.

4. Legal Basis for Processing Your Data

We process your personal data on the following legal bases:

Consent: When you provide us with your data, such as when booking a consultation, you consent to its use as described in this policy.
Contractual Necessity: Processing is necessary to provide you with our consulting services.
Legitimate Interests: For business purposes, such as improving our services and ensuring the security of our website.

5. How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:

Secure servers and encryption for data storage.
Regular security audits and updates to our systems.
Restricted access to personal data, ensuring only authorised personnel can view it.

6. Sharing Your Data

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

Service Providers: We may share data with trusted service providers who assist us in operating our website or providing our services, subject to strict confidentiality agreements.
Legal Requirements: We may disclose your data when required to comply with legal obligations or to protect our rights.

7. Your Rights

Under data protection laws, you have the following rights:

Access: You can request a copy of the personal data we hold about you.
Correction: You have the right to correct any inaccuracies in your personal data.
Erasure: You can request the deletion of your personal data where there is no longer a legal basis for us to retain it.
Objection: You have the right to object to the processing of your data in certain circumstances.
Withdrawal of Consent: If we process your data based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [your contact email].

8. Retention of Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Consultation records are kept securely and are only accessible to authorised personnel.

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more details, please see our [Cookie Policy].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you directly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: [your contact email]
Address: [your business address]

Thank you for trusting Messy Minds with your personal data. We are committed to protecting your privacy and providing you with safe, effective consulting services.